Tricky Customer Workshop

Our Methods are all about teaching you how to deal with tricky customers through effective techniques and enjoying yourself in the Process!!!

            5 steps for success with tricky customers

          • Use Verbal language content and process to manage trickiness
          • Pre-empt tricky behaviour
          • Remain constructive at all times
          • Identify if someone is being tricky
          • Try to avoid constant reaction to them

 

            Find out More on our Workshops

          • Confidence
          • Customer Connection
          • Soft sell
          • Reality check

 

            We will teach you Tricky Motives to be aware of

          • Tiredness
          • Crisis everywhere
          • Environment
          • Lack of understanding
          • Hidden agenda
          • Different agenda
          • Not wanting to talk all the time
          • Feeling under consulted
          • Wasting time
          • Over enthusiasm
          • Wanting to prove a point
          • Showing off

 
Once you learn the strategies and methods we will share with you… you will NEVER need to be in fear of an AWKWARD  customer again.
 
We will discuss….
Your approach

            Positive

          • Explore the anger and frustration
          • Get to the heart of the matter without confrontation
          • Open up the discussion

 

            Doing this has long term benefits

          • Customers see you as more impartial.
          • You win People over
          • You defuse the situation
          • People believe their concerns are being taken more seriously
          • You take the customer with you.

 

            We will help you……

          • Put your ideas forward as suggestions rather than proposals
          • Build on their ideas
          • Understand where there trickiness is coming from
          • Report what you observe
          • Give constructive feedback

 

            and make sure your language is…..

          • Remaining clear and calm
          • Varied your pace and tone to suit the situation
          • Using peoples names

 
Remember: As an established and successful training company, we are sharing our methods with you so that it will save you the time and energy we spent

Our approaches are genuine proven methods that we use daily for our own clients and generate revenue for our own business.
So sign up and see what we can do for you…….

Book here for single delegate – £197+VAT


Book here for a group of ten delegates – £1,970+VAT


Best Regards
Bitesize Excellence

Our approaches are genuine proven methods that we use daily to generate revenue for our own business.
P.S. Remember, there is absolutely ZERO RISK to you when you try out our products as if you do not find it works for you ……..you pay us nothing!
P.P.S. Buy now and we will throw in some extra goodies with your purchase today!